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This worksheet asks you and your team to answer four questions about your problem definition. These questions are also helpful to ask of stakeholders and the public.
In a problem definition exercise I did with public officials from Kampala, Uganda, in 2020, participants started by defining the problem as loss of revenue to the city due to unregistered, black-market businesses. Upon reframing, however, low literacy levels proved to be a more actionable root cause driving the failure to comply with regulations. The change in framing also allowed for the definition of a more compelling and hospitable problem to which citizens could contribute solutions.
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Are there other ways of looking at the issue from different perspectives to yield new insights?
Is it possible to think about the problem from a different angle?
At Stanford’s d.school, students are taught to change the frame of reference by shifting the perspective to that of another person. Instead of looking at a problem from your own point of view, can you look at it from the point of view of the person experiencing the problem?
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Having trouble with this exercise? Get in touch with us: hello@solvingpublicproblems.org