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- Which communities, organizations, and individuals have the know-how to help you refine your definition of the problem.
- Brainstorm who needs to be asked.
- Make sure to include diverse kinds of people, including both average users and outliers, focusing in particular on those who are least likely to have been heard. Make sure you are hearing all viewpoints.
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Who? This category includes researchers, consultants, and other specialists.
How? Social scientists such as sociologists and anthropologists often have a background on communities and their residents, as do urban planners and political scientists. Turning to nearby universities is one way to find them
Why? These individuals possess in-depth knowledge that could be brought to bear for problem solving.
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